Privacy Policy

Effective 12 September 2026

Information we collect

• Account information: name, email address, phone number, user ID, password in protected form and profile photo.
• Location and address information: approximate or precise location and addresses you save or use for appointments.
• Bookings and activity: selected salons and services, appointment details, favourites, searches, reviews, ratings and notes you submit.
• Transaction information: booking payment status, wallet balances and wallet transaction records. Zeluniva does not collect full payment-card numbers in the mobile app.
• Device information: Firebase installation identifiers, app version and notification tokens used to deliver push notifications.

How we use information

We use this information to create and secure accounts, provide salon discovery and booking features, save addresses and favourites, display account and transaction history, process support and deletion requests, deliver service notifications, prevent fraud and comply with legal obligations.

When information is shared

We share information with the salon or service provider selected by the user when needed to arrange and fulfil an appointment. We also use service providers that host the Zeluniva backend or deliver essential features, including Firebase Cloud Messaging for notifications. We may disclose information when required by law, to protect users, or to investigate fraud or security incidents. We do not sell personal information.

Data retention and deletion

We retain account data while the account is active and as needed to provide Zeluniva. Users can remove saved addresses and favourites without deleting their account. Users can permanently delete their account in the app or follow the instructions on the Zeluniva account and data deletion page.

Account deletion removes the profile and data linked directly to it. Completed booking and payment records may be retained when needed for fraud prevention, accounting, dispute resolution or legal obligations, then deleted or anonymised when the applicable retention period ends. Residual copies may remain in encrypted backups for up to 30 days.

Security

Zeluniva transmits data using encrypted HTTPS connections and applies access controls intended to protect stored information. No method of electronic storage or transmission is completely secure.

Children’s privacy

Zeluniva is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it where required.

Your choices

You can deny location and notification permissions in your device settings, update account details in the app, remove saved data where controls are provided, or request access, correction or deletion by contacting us.

Changes to this policy

We may update this policy when Zeluniva’s features or legal obligations change. The effective date at the top identifies the latest version.

Contact us

For privacy questions or requests, email kelvinhemu@gmail.com.